Frequently Asked Questions

Shipping

Do you ship within Canada?

Yes, we ship to all provinces and territories across Canada. Shipping rates and estimated delivery times are calculated at checkout based on your location and the size of your order. For large or heavy broadcast equipment, freight shipping may be required — we'll contact you to confirm arrangements before processing.

Do you ship internationally?

At this time, we only ship within Canada. We do not offer international shipping.

Returns & Exchanges

What is your return policy?

We accept returns on most items within 30 days of delivery, provided the product is unused, in its original packaging, and in resalable condition. Some items — including special orders, opened software, and certain broadcast equipment — may be non-returnable. Please contact us before returning any item to receive a Return Merchandise Authorization (RMA) number.

What if my item arrives damaged or defective?

If your order arrives damaged or with a defect, please contact us within 5 business days of delivery. Include photos of the damage and your order number, and we'll work quickly to arrange a replacement or resolution.

Warranty & Manufacturer Support

What warranty coverage applies to your products?

All products are covered by the manufacturer's warranty. Warranty terms vary by brand and product category — details are included in the product documentation or available on the manufacturer's website. We're happy to help you navigate a warranty claim with the manufacturer.

Do you provide repair or service support?

We work closely with our manufacturer partners to facilitate warranty repairs and service. For out-of-warranty repairs, we can direct you to authorized service centres. Contact us with your product details and we'll point you in the right direction.

Authorized Dealer Status

Are you an authorized dealer?

Yes. We are an authorized dealer for all brands we carry. This means you receive full manufacturer warranty coverage, genuine products, and access to manufacturer support when purchasing through us. We do not sell grey-market or unauthorized goods.

Requesting a Quote

How do I request a quote for a large order or custom configuration?

For volume orders, system integrations, or custom broadcast configurations, we encourage you to request a formal quote. You can do so by contacting us directly with your requirements — including product models, quantities, and your intended use case. Our team will respond with a detailed quote, typically within 1–2 business days.

Can I negotiate pricing on large orders?

Yes. We work with integrators, broadcasters, and institutional buyers on competitive pricing for larger purchases. Reach out to discuss your project and we'll do our best to accommodate your budget.

Account & Login for Pricing

Why do some products require me to log in to see pricing?

Certain products are subject to Minimum Advertised Price (MAP) policies set by manufacturers, which restrict us from displaying pricing publicly. Logging in to your account allows us to verify your buyer status and show you accurate pricing.

How do I create an account?

You can create an account by clicking Login at the top of the page and selecting Create Account. Once registered, you'll have access to account pricing, order history, and the ability to request quotes directly through your account.

I forgot my password. How do I reset it?

Click Login at the top of the page, then select Forgot your password? and enter your email address. You'll receive a reset link shortly. If you don't see it, check your spam folder or contact us for assistance.

Still Have Questions?

Our team is here to help. Contact us and we'll get back to you as soon as possible.